The Customer: Community based clinics that provide preventive, chronic and episodic care services patients that do not have the ability to pay for health services.
The need: Security guards and a comprehensive security program with a focus on de-escalation techniques and customer service.
The Solution: Top of the Clock created standard operating procedures and staffed the clinics with guards who are trained and focused on protection that incorporates de-escalation techniques. The guards are trained to be interactive and provide a level of customer service to persons in extraordinary situations.
