The Customer: Community based clinics that provide preventive, chronic and episodic care services patients that do not have the ability to pay for health services.

The need:  Security guards and a comprehensive security program with a focus on de-escalation techniques and customer service.

The Solution: Top of the Clock created standard operating procedures and staffed the clinics with guards who are trained and focused on protection that incorporates de-escalation techniques.  The guards are trained to be interactive and provide a level of customer service to persons in extraordinary situations.

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